AU Small Finance Bank Home Loan Customer Care Number

Last Updated : Nov. 6, 2024, 3:01 p.m.

AU Small Finance Bank home loan customers can contact AU Small Finance Bank home loan customer care number to resolve their queries and grievances. Let us now read in detail about the contact details for the bank and the grievance redressal process.

Contact Numbers and Email IDs to Reach AU Small Finance Bank Customer Care

Other hotlines to Contact AU Bank

• Video Banking: Connect with AU Bank through video banking (From 8 AM to 9 PM).

• To submit your complaints to the bank, click https://www.aubank.in/customer-support
  
• To check the service request status, click https://www.aubank.in/check-your-sr

Note: AU Small Finance Bank will never make outbound calls from any of the numbers specified above. So, if you receive a call from any of these numbers, then please block the number and write to AU Bank at [email protected]

Grievance Redressal Details

AU Small Finance Bank strives to give the best customer experience to its esteemed clients. Customers can approach the bank through any of the multiple channels available to raise their queries or concerns. Here is the mechanism of grievance redressal.

Step 1: If the customer care team is not able to resolve your grievances satisfactorily, then you can contact the branch manager. You can obtain the details of the branch manager from the respective branches.

Step 2: If the customer’s complaints are not resolved satisfactorily by the branch manager within 7 days, then they may escalate their grievances to the regional nodal officers. Details of the regional nodal officers are given as https://www.aubank.in/grievance-redressal-mechanism-grievance-redressal-mechanism.pdf

Step 3: Again if the complaints are not resolved within 7 days by the regional nodal officers, you can further escalate the issue to the principal nodal officer. The details of the principal nodal officer are as follows:

Details of the Principal Nodal Officer:

Mr. Deepak Babber

AU Small Finance Bank Limited

FINANCE BANK LIMITED Bank House, 6th Floor, Mile 0, Ajmer Road, Jaipur, Rajasthan, PIN - 302001

Contact Number: 0141-6660645

Email ID: [email protected]

Step 4: If the customers feel that they are still not satisfied with the response given by the bank, then they may approach the banking ombudsman, Reserve Bank of India to register the complaint. You can lodge the complaint through the portal https://cms.rbi.org.in

Written complaints can be sent to

Centralized receipt and processing Center

Reserve Bank of India

4th floor, Sector 17, Chandigarh - 160017

For complaints and queries, call the toll free number - 14448

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.