Axis Bank Home Loan Customer Care Number

Last Updated : Nov. 9, 2024, 12:37 p.m.

Axis Bank provides multiple ways for home loan customers to contact the bank’s customer care team. Axis Bank home loan customer care number, email ID, IVR, branch visit, and so on are some of the ways. Let us now look at all the ways in which you can get in touch with the bank. Let us also read about the grievance redressal process of the bank.

Axis Bank Phone Banking Details

Axis Bank provides various phone numbers to contact the bank seamlessly. See the table below For details about the Axis Bank home loan customer care numbers.

Other Hotlines to Reach Axis Bank Customer Care

• Online grievance form: You can register a complaint by visiting this link .
  
• Email ID of the bank: [email protected]
  
• Email Id for NRIs: [email protected]
  
• • Web chat channels of Axis Bank: The chat option is available on the official website of Axis Bank. You can also use whatsapp banking to contact customer care. Axis Bank Whatsapp banking is available 24/7 even on holidays. To subscribe to Whatsapp banking, send Hi to 7036165000
    
• Branches / Loan Centres: Go to website to check the branch nearest to you. Select the state, city, and type the locality. Then select the radius within which you want the nearby branch. The address, contact phone number, and the hours of functioning of the branch within the chosen radius will be shown .
  
• Social media: Axis Bank home loan customers can use the social media channels of the bank to register their grievances. Home loan customers of Citibank (Citibank being migrated to Axis Bank platforms) can go to the Citi managed social media handles to register their complaints.

Axis Bank Grievance Redressal System

Axis Bank has an established and formal grievance redressal policy. This policy ensures that customers get their complaints and queries resolved within timelines. Axis Bank has a 3 tier grievance redressal system.

• Branch
• Phone banking numbers
• Email or webchat
• Loan centers
• Axis support
• Social media

Level 1 - Front End Channels

If you have already made a request of grievance and the bank has not responded appropriately within the turnaround time, then you can approach the customer care team through online modes such as phone banking, chat, email, and visiting loan centers, and branches. The turnaround time given to the customer care team is 10 days to get back with a solution.

Front end channels:

• Call Centre numbers: 1860-419-5555, 1860-500-5555, 1800-103-5577(Toll free numbers)

• Axis Support: www.axisbank.com/support/

• Branches / Loan Centres: Go to the official website of axis bank - www.axisbank.com to locate the branch nearest to you. The Axis Bank branch locator is available under the ‘Contact Us’ section.

Level 2 - Circle Nodal Officer/Nodal Officer

If you are not satisfied with the response given by the bank at level 1, then you can further escalate the issue to the circle nodal officer/Nodal officer at HO. You can contact him/her through email or call. The nodal officer has a turnaround time of 10 days to get back to you with a proper solution. The contact details of nodal officers circle wise are given in the link .

Level 3 - Principal Nodal Officer

If you are not happy with the response given by the nodal officer, then you can contact the principal nodal officer. The turnaround time given to the principal nodal officer is also 10 days. The details of contact of the principal nodal officer of Axis Bank are as follows:

Principal nodal officer

Ms Deepti Radkar

Principal Nodal Officer Axis Bank Ltd,

NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708

Call the principal nodal officer via the phone number 91- 080-61865098.

Timings : 9:30 AM to 5:30 PM

Days: Monday to Saturday except the 2nd and 4th Saturdays and Bank holidays.

Email : [email protected]

Level 4 - Office of the Banking Ombudsman

If customers do not get a proper solution from the principal nodal officer, then they can take the matter to the banking ombudsman. These people are appointed by the RBI.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.