Bandhan Bank Home Loan Customer Care Number

Last Updated : Nov. 8, 2024, 1:05 p.m.

Bandhan Bank home loan customer care number makes it easy for individuals to connect with the bank and raise their queries and complaints regarding home loans. The bank also provides other ways to reach its customer care team. There is a grievance redressal process as well which consists of various levels to ensure that the customer’s issues are resolved. Let us now review them in detail.

Bandhan Bank Home Loan Phone Banking

Here is a list of some Bandhan Bank home loan customer care numbers to help customers to reach out to the bank.

Other Hotlines to contact Bandhan Bank

IVR Process

Customers can follow the steps given below to connect with Bandhan Bank customer care via IVR. Contact 18002588181 to get details about home loans or to file a grievance.

Step 1: Welcome to Bandhan Bank contact Centre

Step 2: The following numbers must be pressed for the respective languages

• 1 for English
• 2 for Hindi
• 3 for Bengali

Step 3: After selecting the language, you will be provided with the following options:

• Press 1 for customer menu
• Press 2 for interest rates, product menu, and exchange rates.
• Press 3 for the stolen card.

Step 4: Choose 1 if you have any grievance or complaints. Subsequently enter your account number or card number to proceed further with the complaint.

Step 5: To know about the products and interest rates offered by the bank, press 2. Then, press 1 for interest rates, 2 for exchange rates, 3 for deposit product information, and 4 for loan product information.

Step 6: For information regarding home loans, press 4 and you will be connected to the customer care centre. A customer care executive will attend to your queries and give you the required details.

Some Things to Remember for Bandhan Bank Home Loan Customer Care

• The toll free number of Bandhan Bank is available 24/7
• The Bank functions between 9.00 AM to 6.00 PM except the 2nd and 4th Saturday.
• To find the branch nearest to you, you can use the ‘branch locator’ service on Bandhan Bank’s official portal.
• When you raise a grievance or a query with the bank, ensure that the name and contact details provided by you are correct.
• Further, you have to furnish your customer Id or account number when you file a complaint.

Bandhan Bank Grievance Redressal Process

Level 1

You can initially contact the bank through the avenues provided above like Email, phone number, online grievance form, etc. You can also contact the branch manager directly.

Level 2

If you do not get a satisfactory response at level 1, then you can further escalate the issue to the cluster head of your branch. You can find a comprehensive list of the contact details of cluster heads branch wise in this link .

For schemes such as APY and NPS-Lite, you can approach the divisional manager of your banking unit. You can find a comprehensive list of the contact details of divisional managers of Bandhan bank in this link .

Level 3

If you are still not happy with the solution provided at level 3, then you can escalate the issue further to the principal nodal officer at the head office. Here are the contact details for the same:

Principal nodal officer:

Mr. Nand Kumar Singh (Head - Banking Operation & Customer Service)

Address:

Floors 12-14, Adventz Infinity@5, BN 5, Sector V, Salt Lake City, Kolkata 700091

Email Id: [email protected]

Phone number: 033-4045-6353

(The principal nodal officer is available from 9 AM to 6 PM, with the exclusion of holidays)

Level 4

If the bank does not give you a satisfactory response, then you are free to contact the banking ombudsman. The comprehensive list of the contact details of the banking ombudsman are as given in the link .

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.