Bank of Maharashtra Home Loan Customer Care Number

Last Updated : Nov. 2, 2024, 12:08 p.m.

Bank of Maharashtra provides a dedicated customer care team for home loan grievances and queries. You can call the 24/7 toll free Bank of Maharashtra home loan customer care number - 1800-233-4526 or 1800-102-2636.

Ways to Reach Bank of Maharashtra Home Loan Customer Care

• Telephone numbers: 020-25514501, 05, 020- 25514510,020-25513781. These numbers can be reached on all 365 days 24/7.
  
• SMS Banking: Send an SMS in the format that follows to 9223181818
  
• Format: SMS ‘ASSIST’ to 9223181818
  
• Email: [email protected]
  
• Postal address: Bank of Maharashtra , Head Office, 'Lokmangal', 1501, Shivajinagar Pune - 411005

NRI Services

If NRIs want to contact the bank, they can call 020 3512 6402.

• The whatsapp number for NRI services is 8956032176.
• The Email Id is [email protected].

NRIs can also send a written request to the postal address given below:

Bank of Maharashtra
3rd floor, Janmanga
1177, Budhwar Peth, Bajirao Road
Pune 411002

Grievance Redressal System of Maharashtra Bank

The grievance redressal system of Bank of Maharashtra works on 3 levels:

• The first level is at the branch level where you have to file the grievance.
• If the issue is not solved at the branch level, then it is escalated to the zonal level.
• If still the zonal officers do not provide a satisfactory solution, then the issue can further be escalated to the head office.

Level 1 - Branch Manager

If you have not got a satisfied response from the customer care department, then you can get in touch with the manager of the branch nearest to your vicinity. If a solution has not been provided within 1 week of filing the complaint, you can escalate it to the zonal level.

Level 2 - Zonal Officer

Given below are the contact details of the Zonal heads of Bank of Maharashtra:

Level 3 - Nodal Officer

If the zonal officer does not give a satisfactory response, then you can contact the nodal officer at the head office of the Bank of Maharashtra. The contact information of the nodal officer are as follows:

Chief Manager/Assistant General Manager - Customer Services and Grievances Redressal Cell

Address: 4th floor, Janmangal Building, 1177 - Budhwar Peth, Pune - 411002

Telephone numbers: 020 - 24504211, 24504228, 24504234, 24504223

Email: [email protected], [email protected], [email protected]

Level 4 - Chairman and Managing Director of the Bank

If the nodal officer does not give a satisfactory response within 2 weeks, then customers can contact the chairman and managing director of the bank. If no action is taken within 30 days, customers can take any of the following actions.

• Contact the banking ombudsman in state capitals. These ombudsman are appointed under the RBI’s Ombudsman Scheme, 2006.
• Contact the directorate of public grievances under the Government of India, Cabinet Secretariat located in Sansad Marg, New Delhi.
• Reach out to the District Consumer Forum under the Consumer Protection Act, 1985.

Apart from these levels of grievance redressal, Bank of Maharashtra also appoints an internal ombudsman as the chief customer service officer (CCSO). Customers can contact the CCSO regarding any complaints or queries before getting in touch with the banking ombudsman.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.