DCB Bank Home Loan Customer Care Number

Last Updated : Oct. 25, 2024, 11:04 a.m.

DCB Bank provides various channels to address customer complaints and queries regarding home loans . The DCB Bank home loan customer care number is a toll free number. Resident Indians can contact 040 6815 7777 and non resident Indians can contact 040 6815 7777. Another home loan customer care number provided by DCB Bank for NRIs is 02261271000 and this is chargeable for NRIs.

Hotlines for DCB Bank Home Loans

Here is a list of hotlines for DCB Bank home loans customer care:

• Missed Call Banking: Customers can use the phone banking facility of DCB Bank 24/7 from any country. They have to dial either 022-6899 7777 or 040-6815 7777. Non resident Indians can call 91-22-61271000 from abroad or 022-68997777 from India. DCB Bank’s missed call service is free and can be accessed from any mobile handset. It is therefore not necessary to have a smartphone. Individuals can make up to 5 missed call banking requests in a day.
  
• Online Complaint Form: Customers can submit a complaint or query through the form - https://www.dcbbank.com/lms/complaint-form . NRI customers can leave their number in the form - https://www.dcbbank.com/lms/nri-leave-your-number. Customer care associates will then call them back through the same number. While registering a complaint with the senior officials of DCB Bank, register all your complaint particulars such as your customer ID, account number, title of the account, branch name, the contact address preferred, email ID, and phone number.
  
• DCB Mobile Banking App: You can avail mobile banking facilities offered through the DCB mobile banking app 'DCB On The Go'.
  
• Email: You can reach the customer care team regarding any queries and complaints related to your home loan by writing to [email protected]. For NRIs, it is [email protected].
  
• DCB Branch Locator: You can go to the nearest branch of DCB and register a complaint. Locate your nearest branch here at https://www.dcbbank.com/locate/index?mode=branch .
  
• To Track the Status of Your Loan Application: You can track the status of your loan application using the tool: https://www.dcbbank.com/cms/showpage/page/track-your-loan-application .
  
• Postal Address: You can send a post regarding your query or complaint to DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai - 400064, India

Complaints Redressal and Grievance System

If you have registered a complaint with any of the services given above and do not get a satisfactory answer, then you can contact the Branch Operations Manager (BOM) or Relationship manager of the branch where your account exists. Even then, if you are not getting the desired solution, then you can contact the regional officers and the regional nodal officers through the following numbers

Regional Nodal Officers

If the bank does not respond to you within 10 days or fails to give a proper solution to your grievance, then you can escalate it to the Principal Nodal Officer at the Corporate and Registered office of the bank.

If all the channels of customer service do not resolve your grievance within a period of 30 days or you are not satisfied with the way they have done it, then you can go to the Banking Ombudsmen. The RBI has appointed these personnel for grievance and complaint handling. DCB bank provides an option to register your complaint online through this form: https://www.dcbbank.com/pdfs/FORM-OF-COMPLAINT-(TO-BE-LODGED)-WITH-THE-BANKING-OMBUDSMAN.pdf

Other ways to contact them is through call or post. Here is a list of the addresses and contact details of the Banking Ombudsmen of DCB Bank.

DCB Bank Customer Care IVR Manual

You can get in touch with the customer care team of the bank by calling 18002095363 or 040-6815 7777. Here are the steps to be followed in the DCB Bank hotline IVR call.

Step 1: Welcome to DCB Bank or DCB Bank mein aapka Swagat hain.

Step 2: Press the following numbers:

1 - English

2 - Hindi

3 - Marathi

4 - Gujarati

5 - Tamil

6 - Telugu

7 - Kannada

8 - Oriya

Step 3 : Choose any language of your choice.

Step 4: Post choosing the option, your call will be transferred to a DCB Bank associate. You will be connected to an executive soon.

Step 5: Talk to the customer care associate and get all your loan related queries resolved.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.