IDFC First Bank Home Loan Customer Care Number

Last Updated : Nov. 8, 2024, 3:44 p.m.

IDFC First Bank home loan customers can contact the bank through the IDFC First Bank home loan customer care number. There are other ways like email Id, sending a written request through post, etc. to reach the bank’s customer care team. The bank also has in place a grievance redressal process for individuals who are not satisfied with the customer services of the bank. Let us now read about these in detail.

IDFC First Bank home Loan Customer Care Phone Banking

You can call the IDFC First Bank home loan customer care numbers provided in the below table to reach out to the bank seamlessly.

Other hotlines to reach IDFC First Bank Customer Care

Things to Remember

• The customer service team for loans is working every day of the week including bank holidays from 9:30 AM to 6:00 PM.
• The work timing for rural banking related queries is 9:30 am to 6:00 pm on all days.
• You can download the IDFC First Bank mobile app and then login to it before using it to register your complaints.

IDFC First Bank Grievance Redressal Process

IDFC First Bank has a 3 tier grievance redressal mechanism. The first level of grievance redressal is taking up the matter with the customer service team.

Level 1 - Customer Service Team

The first level of grievance redressal involves taking up the matter with customer care. The modes of contact include connecting with the customer care team through the toll free number, email, IVR, and all other options mentioned above. The turnaround time given at level 1 for the bank to resolve the issue is 7 days.

Level 2 - Regional Nodal Officer

If you are not content with the answer given at Level 1, then you can further escalate the issue to the regional nodal officer. The contact details are as follows:

Details of Regional Nodal Officers

Level 3 - Principal Nodal Officer

If you do not receive an answer that satisfies you within 7 days, then escalate the matter to the principal nodal officer. The address and contact details of the principal nodal officer are as follows:

The Principal Nodal Officer:

Mr. Vipul Raj

IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra.

Email ID: - [email protected]

Number: - 1800 209 9771 (24*7)

Banking Ombudsman

If customers do not get an appropriate solution during the grievance redressal process, then they can share their complaints with the Banking ombudsman. These personnel are appointed by the RBI. The address and contact details of the banking ombudsman are as given in the link .

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.