IndusInd Bank Home Loan Customer Care Number

Last Updated : Nov. 9, 2024, 12:49 p.m.

IndusInd Bank provides its customers with multiple ways to reach the customer care team. The IndusInd Bank home loan customer care number helps you to connect with the bank seamlessly and easily. Besides this, there are multiple other ways through which you can contact the bank. Let us now read about IndusInd Bank home loan customer care in detail.

IndusInd Bank Home Loan Customer Hotlines

Here are some IndusInd Bank home loan customer care numbers and other hotlines to get in touch with the bank.

IndusInd Bank Customer Care IVR Manual

You can reach IVR by dialing 18602677777 for queries relating to home loans . Follow the steps given below:

Step 1: You will hear the message, Good morning. Welcome to IndusInd Phone Banking Services. Join the digitization wave with IndusInd Bank. Download the Indus Mobile and Video Branch app through the Playstore on your mobile phone today.

Step 1: Press the respective number according to the option

• Press 1 for banking
• Press 2 for credit cards
• Press 3 for Indus Forex Card
• Press 4 for NRI specialized desk
• Press 5 for loan and other products
• Press 6 for channel deactivation
• Press * to repeat this menu.
• Once you enter the relevant number, a customer care executive will connect with you.

IndusInd Bank Grievance Redressal Process

• At the initial stage, contact the customer care executives to register your complaints.
• If the customer care executives do not give a proper solution to your complaints, then you can approach the branch manager.
• If the branch manager fails to resolve your grievance within a turnaround time of 7 days, then you can further escalate the issue to the regional nodal officers through the head of customer care. The details of the regional nodal officers of the bank are given below.

The contact details of the Head of Customer Care is given below:

Mr. Dickson Baptista Head - Customer Care

OPUS Center

47, Central Road, Opp. Tunga Paradise Hotel MIDC

Andheri (East) Mumbai 400093

Email: [email protected]

NRI customers can write to the mail ID [email protected] regarding their complaints and queries.

• If the grievance is not resolved by the regional nodal officers within a turnaround time of 7 days, then the customer can take up the matter with the principal nodal officer. The details of the principal nodal officer of the bank are as follows:

Mr. Dilnaz Sidhwa

Executive Vice President and Principal Nodal Officer

IndusInd Bank Ltd.

Opus Center, 47, Central Road,

Opp. Tunga Paradise, Hotel MIDC

Andheri (East) Mumbai 400093

Telephone number: (022) 6155 3705

Email Id: [email protected]

• If the principal nodal officer is not able to provide a satisfactory answer within a timeframe of 7 days, then the issue can be brought up to the Chief Customer Service officer (CCSO) - Internal Ombudsman.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.