Jammu and Kashmir Bank Home Loan Customer Care Number

Last Updated : Nov. 4, 2024, 1:05 p.m.

Home loan customers of Jammu and Kashmir bank can contact the bank regarding their grievances via the 24/7 Jammu and Kashmir Bank home loan customer care number. The number is 1800 890 2122 and it is toll free. You can also reach J&K customer care through the landline number: 0194 2481999 and the email ID: jkbcustomercare@jkbmail.com. There are also multiple other ways to resolve your complaints and queries with J&K Bank. Let us now read about them and also the various levels of grievance redressal available in the bank.

Ways to Contact Jammu and Kashmir Bank Customer Care Helpline

Branch Head - Level 1

• J&K home loan customers can get in touch with the branch head and register their grievances in the ‘Customer Service Request Tracking System’ (CSRTS). The complainant will then receive the acknowledgement with a unique ID number for future reference.
• Customers can also drop their feedback or complaint in the complaint boxes, which will be made available at every business unit.
• They can also send emails regarding their grievances at
• They can email their grievances/feedback to jkbcustomercare@jkbmail.com or can share their concerns through the website of the bank. The time given for grievance resolution at the branch level is 5 working days.

Zonal Head - Level 2

The complaints received by the respective branches are uploaded in the CSRTS portal. The customer care department incharge must fetch the grievances from the respective branch and try to resolve the concerns. If the issue is unresolved within 5 working days or if the resolution is not satisfactory, then the matter can be escalated to the Zonal heads or nodal officers of the bank. The details of the zonal heads are as follows:

The details regarding bank’s principal nodal officer are as given below:

Mr. Syed Shafaat Hussain Rufai General Manager

Contact No: 0194-2502906

Email: shafat.rufai@jkbmail.com

Address: Office of the General Manager, Corporate Headquarters Srinagar.

Customer Service, CHQ - Level 3

If customers do not get a satisfactory response from the zonal or nodal officers, then, they can further escalate the issue to the customer service or the CHQ through the CSRTS. They can also voice out their complaint through the grievance redressal portal on the website of the bank. This will reach the related department at the corporate headquarters for resolution. The turnaround time given to the CHQ for resolution is 5 working days. Customers will get the unique ID number and acknowledgement number for future reference.

Internal Ombudsman - Level 4

If the zonal heads or nodal officers do not give a satisfactory answer to your complaints or queries, then you can contact the internal ombudsman of the bank. The internal ombudsman will be working on grievances already analyzed yet completely unresolved or just partially resolved by the internal grievance mechanism of the bank. Jammu and Kashmir Bank has an automatic escalation system for such grievances set up via the complaint management software (CSRTS). The complaints will be escalated to the internal ombudsman of the bank within 2 weeks of registering the complaint if it is not populated as closed. The ombudsman should resolve the grievances of the customers within 30 days of receiving the complaint. The name and address of the internal ombudsman is as mentioned below:

Mr. Rajendra Kumar Nehra

Address: Office of the Internal Ombudsman, Corporate Headquarters, M.A.Road Srinagar, (J&K) 190001

Contact No: 0194 2502646

email: internalombudsman@jkbmail.com

Banking Ombudsman - Level 5

Customers can approach the banking ombudsman within 30 days from the date of registering the complaint if they are not happy with the resolution given at the 4 previous levels. The name and contact details of the banking ombudsman for respective branches can be looked up from the branch’s notice board and on the bank’s portal. The contact details of the banking ombudsman are as follows:

Nodal officer under the B.O. Scheme for the Union territories of J&K and Ladakh

Mr. Vinod Kumar Sharma

Deputy General Manager (S&C J&K and Ladakh)

The Jammu & Kashmir Bank Ltd

Zonal Office Rail Head Complex Jammu

Phone: 0191-2471899 ; 9867834443

email:vinodsharma@jkbmail.com

Nodal officer under the B.O. Scheme for the rest of India

Mrs. Kirti Sharma

Deputy General Manager (S&C Rest of India)

The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134

Sector-44, Gurgaon (Haryana)- 122002

Phone: 0124-4715800; 7840070010

Email: kirti.sharma@jkbmail.com

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.