Kotak Mahindra Bank Home Loan Customer Care Number

Last Updated : Nov. 4, 2024, 3:04 p.m.

Home loan customers of Kotak Mahindra Bank can reach the bank’s customer service team through the Kotak Mahindra Bank home loan customer care number 1860 266 2666. This number is chargeable, and you can call this number from 9:00 AM to 8:00 PM (Mondays to Saturdays except holidays). NRIs can call +91 22 6204 2001 for grievance resolution.

Other Hotlines for Kotak Mahindra Home Loans

Country Specific numbers for NRIs

• USA - 1855-3656767
• Australia - 001180044990000
• Hong Kong - 00180044990000
• UK - 0080044990000
• Canada - 18557684020
• Singapore - +658001013054
• UAE - 80001830148

Kotak Mahindra Bank Grievance Redressal

4 levels of grievance redressal are present in Kotak Mahindra Bank. They are as follows:

Level 1:

• You can lodge your query or request online through the query/feedback form at Kotak Mahindra Bank website .
  
• There is an inbox section available on netbanking. You can contact the customer care center through this and login to your account via the following link .
  
• Call the customer service center and talk to an executive using the phone banking number 1860 266 2666.
  
• Go to the nearest branch of the bank and voice out your grievances.
  
• You can write to the bank at its postal address Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai 400013, Maharashtra, India.

Level 2:

If you have not got a proper resolution from the customer support team at level 1, then you can further escalate the issue to level 2 within 7 working days.

• Send an email to the service assurance center using the online form . To ensure that the complaint gets resolved faster at this level, keep the previous service request number handy for which you did not get a feasible solution from the bank.
• Download the grievance redressal form from the official portal of the bank. Fill in the details completely and dispatch the form to the address specified on it.

Level 3:

• If you fail to get a satisfactory response at Level 2 within a timeframe of 5 working days, then you can further escalate the issue to the nodal officer. The contact details of the nodal officer are as follows:

Nodal officer address:

Mr. P. Balgi

Kotak Mahindra Bank,

Kotak Infiniti, 4th floor, Zone 4

Bldg. No. 21, Infiniti Park,

Off Western Express Highway

General AK Vaidya Marg

Malad (E), Mumbai - 400 097

Email: [email protected]

Contact number: 022-6204 2110

Monday to Friday (10.00 am to 6.00 pm)

Excluding bank holidays.

If you do not receive a satisfactory response from the nodal officer, then you can escalate the issue to the principal nodal officer. You can get in touch with the officer via the following address:

Principal nodal officer address:

Mr. K. Vora
Kotak Mahindra Bank,
Kotak Infiniti, 4th Floor, Zone I,
Bldg. No. 21, Infiniti Park,
Off Western Express Highway,
General AK Vaidya Marg,
Malad (E), Mumbai - 400 097
E-mail : [email protected]
Contact Number: 022-6204 2120
Mon to Fri (10.00 am to 6.00 pm)

Level 4:

If your grievance is not resolved at the nodal officer level within 30 days of lodging the complaint, then you can contact the banking ombudsman.

For registering a complaint with the banking ombudsman under the integrated ombudsman scheme, 2021, you can choose any one of the options below:

• Portal for lodging the complaint with the banking ombudsman: https://cms.rbi.org.in
• Address for sending the complaint:
  • Centralized receipt and processing center: Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017

Toll free number: 14448 (For enquiry between 8 AM to 10 PM on weekdays except national holidays).

You can track the complaint status through https://cms.rbi.org.in

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.