PNB Housing Finance Customer Care Number

Last Updated : Nov. 12, 2024, 3:56 p.m.

Punjab National Bank Housing Finance has a robust customer care process in place. You can reach the bank seamlessly through the PNB Housing Finance customer care number which is toll free. You can reach this number from Monday to Saturday between 10 A.M. to 5 P.M. (Not including the first and second Saturday and holidays).

Other Hotlines to Reach PNB Housing Finance Customer Care

Following list also includes other ways to reach Punjab National Bank Housing Finance Customer Care apart from the PNB Housing Finance Customer Care number.

PNB Housing Finance Grievance Redressal Process

PNB Housing Finance has a strong grievance redressal process in place. Keeping the needs of the customers in mind, the company strives to provide the best solutions. But, in some instances, customers may not be happy with the solutions provided. In such situations, they can contact the grievance redressal cell of Punjab National Bank housing finance.

Level - 1

The first level of the grievance redressal policy will involve filling out a form containing your query. Fill the form completely and accurately. The details which are required to be filled in the form are your name, email-ID, address, contact number, existing customer or new customer, and query.

Level - 2

If you do not get a satisfactory answer from the branch, then you can write to the grievance officer or escalate the query further to the address given below:

PNB Housing Finance Ltd.,

9th Floor, Antriksh Bhawan,

22 Kasturba Gandhi Marg,

New Delhi - 110001.

Level - 3

If you have not got a satisfactory response from the grievance officer, then you can write to Punjab National housing finance at the postal address given below:

National housing Bank,

Department of regulation and Supervision,

(Complaint redressal cell),

4th floor, Core-5A, India Habitat Centre.

Lodhi Road,

New Delhi - 110003.

The customer can also use the services of the hotline for connecting to the call center to lodge their complaints from selected branches. The list of the selected branches which has the hotline is given in the link .

If you are not happy with the response obtained from the grievance officer, then you can escalate the complaint to the principal nodal officer. The details of the principal nodal officer are as below:

Principal Nodal Officer:

Chief Customer Executive Officer

Finally, all the complaints are escalated to the CCSO (Internal Ombudsman) internally. Cases which are rejected or where only partial solution has been provided to the complainant are escalated to the internal ombudsman. The list of all chief customer executive officers of India are given in the link .

RBI Ombudsman

If customers are not content with the resolution of their complaints or if they do not receive a reply within a month, then they can approach the RBI ombudsman. For details about the RBI ombudsman please refer to the link .

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.