SBI Home Loan Customer Care Number

Last Updated : Nov. 11, 2024, 5:17 p.m.

SBI, one of the largest banks and India’s leading public sector bank has a robust customer care team in place for its home loan customers. The bank provides an SBI home loan customer care number, which is a 24/7 toll free number to reach it with ease. Apart from these, there are other ways to get in touch with the bank. The bank also has a grievance redressal process to ensure that the complaints and queries of the customers are resolved. Let us now read in detail about the customer care process of SBI.

SBI Home Loan Customer Care Toll Free Numbers

Other hotlines to reach SBI Home Loan Customer Care

Here is a list of some other ways to reach SBI home loan customer care including SBI home loan customer care numbers for missed call facility, SMS banking, etc.

SBI Home Loan Customer Care Numbers for NRIs - Countrywise

The numbers given below are toll free international numbers.

Note: While dialing the above numbers, you must not add any country code.

NRI Nodal Officers of SBI

SBI has nodal officers state wise to resolve the queries and complaints of NRI customers. For contact details refer the link .

Relationship Managers at SBI Representative Offices abroad

Given below are the contact details of relationship managers at representative offices of SBI overseas.

State Bank of India, Representative Office, Dubai,UAE
State Bank of India
Representative Office,
P.O. Box - 126959
Room No: 110, 1st floor,
The business center,
Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,

Telephone number: +971 43537336
Fax Number: +971 43536199
Email Id: [email protected], [email protected]

State Bank of India, Representative Office, Abu Dhabi, UAE

State Bank of India,
Representative Office,
P.O. Box - 111783,
Office 2303, Commercial Tower (Tower A),
Behind City Seasons Hotel /
Honda Showroom, Electra Road,
Abu Dhabi, UAE

Telephone number: +971 24469488
Fax Number: + 971 24469489
Email Id: [email protected]

SBI Customer Care Grievance Redressal

If you have already registered a complaint through any of the channels mentioned above, and the customer care team of SBI does not give you a proper solution, then you can raise it for grievance redressal . The escalation matrix of SBI grievance redressal is as follows:

The complaint lodged by the customer if not resolved is first escalated to the branch for resolution. The toll free numbers offered by the bank to contact the grievance redressal cell are 18001234, 18002100, 1800112211, and 18004253800.

If the issue is not resolved within a period of 10 days, the customer can approach the local head office for a solution on the 11th day. Here are the addresses, email IDs, and helpline numbers of the grievances redressal cell at the local head offices.

If the complaint is not resolved within the next 5 days by the local head offices, then it can be further escalated to the corporate center. The complaint will have to be resolved by the grievance redressal cell within a period of 3 weeks or 21 days. Finally, if the grievance is not resolved after 30 days of registration, the customer can escalate it to the banking ombudsman appointed by the Reserve Bank of India.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.