Bank of Baroda Home Loan Customer Care Number
Last Updated : Nov. 8, 2024, 3:58 p.m.
Bank of Baroda home loan customers have various modes through which they can connect with the customer care team. The Bank of Baroda home loan customer care number is an easy and simple way to reach out to the bank. All you have to do is call the toll free number which is 24/7 and free of charge. There are few other numbers also available through which you can contact the bank. Besides phone banking, there are multiple other ways the bank provides for getting in touch. Let us now review all the options and the grievance redressal process in detail.
Bank of Baroda Home Loan Customer Care Toll Free Numbers
Here is a list of some important Bank of Baroda home loan customer care numbers.
Toll Free Number for domestic customers and NRIs calling from India (24/7) | 1800 5700 / 1800 5000 |
Toll Free Number for domestic customers calling from abroad (24/7) | +91 79-66296009 |
Toll Free Number for NRIs calling from overseas (General) | +91 79-66296629 |
Country specific Toll free numbers for NRIs | Oman - 80077196 Kenya - 0800721742 UAE - 80001830996 United States - 18445379719 UK - 08000478340 |
Other hotlines to contact Bank of Baroda Customer Care
Missed call services | Balance Inquiry: 8468001111Mini statement: 8468001122 |
Online form for complaint submission and status tracking | https://bobcrm.bankofbaroda.co.in/onlinecomplaint |
Postal address (Head office) | Bank of Baroda, Baroda House, Near Mandvi, P.B. No: 506, Vadodara 390005 |
Postal address (Corporate office) | Bank of Baroda, Baroda Corporate Centre, C-26, G Block B.K. Complex, Bandra (E), 400051 |
To reach IVR | 18002584455 |
Things to Keep in Mind
- The Bank of Baroda customer care hotlines are functional 24/7 and you can reach the bank at any time of the day.
- When you register a complaint with Bank of Baroda or use the IVR facility, ensure to give all the details and that too accurately.
- The NRI customer care numbers also operate throughout the day.
- The toll free numbers and phone banking numbers can also be used to report frauds in transactions and missing debit or credit cards .
- The call will disconnect after one ring in the Bank of Baroda missed call services. After this, you will get an SMS containing the details you need. You can view information regarding your account balance or a mini bank statement.
Bank of Baroda IVR Service
You can follow the steps given below to reach Bank of Baroda customer care through IVR service.
Step 1: Dial the toll free customer care numbers 18002584455 or 18001024455. You will hear the voice saying, Welcome to Bank of Baroda phone banking services.
Step 2: Then, choose the language by pressing 1 for Hindi, 2 for English, and 3 for any other language.
Step 3: After choosing the language that you want, you can press the number according to the service you need from the following menu.
- 1 for the loss of card
- 2 for banking services
- 3 for product information
- 4 for NRI
Step 4: Press 3 for home loan related queries. After pressing 3, you can choose the number according to the information that you are looking for.
- 1 for account related queries
- 2 for product information
- 3 for deposit interest rate
- 4 for loan interest rate
- 5 for wealth management
- 6 for Branch and ATM locator.
Step 5: Press 2 for product information. You can see the following options.
- Press 1 for deposit products
- Press 2 for retail loan products
- Press 7 for the previous menu
- Press 8 for the main menu
- Press 9 to speak with a customer care agent.
Step 6: To know more about Bank of Baroda home loan offers, press 2. After pressing 2, your call will be forwarded to a customer care agent who will provide you with the necessary information.
Bank of Baroda Grievance Redressal
If customers are not happy with the services provided by the bank, they can take the matter to the manager of the branch initially. If the branch manager does not give a satisfactory response or if he does not respond within the turnaround time, then the customer can escalate the matter further. The Bank of Baroda Grievance redressal system consists of 3 escalation levels as follows:
Level 1 - Regional Level
If the customers are not happy with the response provided by the branch manager, then they can take up the matter with the regional manager. The details about regional managers like name, address, etc. can be obtained from the link https://www.bankofbaroda.in/contact-us/public-information
Level 2 - Zonal Level
If the regional manager does not give a satisfactory response, then the issue can be escalated further to the zonal manager. You can get the details about the zonal managers like contact number, address, designation, email ID, etc. from the link https://www.bankofbaroda.in/contact-us/first-appellate-authorities
Level 3 - Nodal Officer
If you are not happy with the response received at the zonal level, then you can further escalate the issue to the concerned principal nodal officer Shri Debabrata Das. The contact details are as follows. You have to quote your unique tracker ID to the officer when approaching him.
Contact Details:
Shri Debabrata Das
General Manager (Operations & Services)
Bank of Baroda, Head Office, 7th Floor Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA - 390007, (Gujarat) India
Online Grievance Redressal
Customers can share their complaints online. For this, go to the official website of BOB, then click the icon “Online Complaint (SPGRS)” to register your grievances. After the complaint is lodged, the system will provide a “tracker ID” to acknowledge that the complaint has been noted. You can later use this tracker Id to check the status of the complaint.
The link to access the online complaint form is https://bobcrm.bankofbaroda.co.in/onlinecomplaint
Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.
Frequently Asked Questions (FAQs)
What is the Bank of Baroda customer care number for unauthorized transactions related to gift cards, prepaid cards, and reloadable cards?
What is the Bank of Baroda customer care number for PMJDY and other financial inclusion schemes?
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