Bank of Baroda Home Loan Customer Care Number

Last Updated : Nov. 8, 2024, 3:58 p.m.

Bank of Baroda home loan customers have various modes through which they can connect with the customer care team. The Bank of Baroda home loan customer care number is an easy and simple way to reach out to the bank. All you have to do is call the toll free number which is 24/7 and free of charge. There are few other numbers also available through which you can contact the bank. Besides phone banking, there are multiple other ways the bank provides for getting in touch. Let us now review all the options and the grievance redressal process in detail.

Bank of Baroda Home Loan Customer Care Toll Free Numbers

Here is a list of some important Bank of Baroda home loan customer care numbers.

Other hotlines to contact Bank of Baroda Customer Care

Things to Keep in Mind

• The Bank of Baroda customer care hotlines are functional 24/7 and you can reach the bank at any time of the day.
• When you register a complaint with Bank of Baroda or use the IVR facility, ensure to give all the details and that too accurately.
• The NRI customer care numbers also operate throughout the day.
• The toll free numbers and phone banking numbers can also be used to report frauds in transactions and missing debit or credit cards .
• The call will disconnect after one ring in the Bank of Baroda missed call services. After this, you will get an SMS containing the details you need. You can view information regarding your account balance or a mini bank statement.

Bank of Baroda IVR Service

You can follow the steps given below to reach Bank of Baroda customer care through IVR service.

Step 1: Dial the toll free customer care numbers 18002584455 or 18001024455. You will hear the voice saying, Welcome to Bank of Baroda phone banking services.

Step 2: Then, choose the language by pressing 1 for Hindi, 2 for English, and 3 for any other language.

Step 3: After choosing the language that you want, you can press the number according to the service you need from the following menu.

• 1 for the loss of card
• 2 for banking services
• 3 for product information
• 4 for NRI

Step 4: Press 3 for home loan related queries. After pressing 3, you can choose the number according to the information that you are looking for.

• 1 for account related queries
• 2 for product information
• 3 for deposit interest rate
• 4 for loan interest rate
• 5 for wealth management
• 6 for Branch and ATM locator.

Step 5: Press 2 for product information. You can see the following options.

• Press 1 for deposit products
• Press 2 for retail loan products
• Press 7 for the previous menu
• Press 8 for the main menu
• Press 9 to speak with a customer care agent.

Step 6: To know more about Bank of Baroda home loan offers, press 2. After pressing 2, your call will be forwarded to a customer care agent who will provide you with the necessary information.

Bank of Baroda Grievance Redressal

If customers are not happy with the services provided by the bank, they can take the matter to the manager of the branch initially. If the branch manager does not give a satisfactory response or if he does not respond within the turnaround time, then the customer can escalate the matter further. The Bank of Baroda Grievance redressal system consists of 3 escalation levels as follows:

Level 1 - Regional Level

If the customers are not happy with the response provided by the branch manager, then they can take up the matter with the regional manager. The details about regional managers like name, address, etc. can be obtained from the link https://www.bankofbaroda.in/contact-us/public-information

Level 2 - Zonal Level

If the regional manager does not give a satisfactory response, then the issue can be escalated further to the zonal manager. You can get the details about the zonal managers like contact number, address, designation, email ID, etc. from the link https://www.bankofbaroda.in/contact-us/first-appellate-authorities

Level 3 - Nodal Officer

If you are not happy with the response received at the zonal level, then you can further escalate the issue to the concerned principal nodal officer Shri Debabrata Das. The contact details are as follows. You have to quote your unique tracker ID to the officer when approaching him.

Contact Details:

Shri Debabrata Das
General Manager (Operations & Services)
Bank of Baroda, Head Office, 7th Floor Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA - 390007, (Gujarat) India

Online Grievance Redressal

Customers can share their complaints online. For this, go to the official website of BOB, then click the icon “Online Complaint (SPGRS)” to register your grievances. After the complaint is lodged, the system will provide a “tracker ID” to acknowledge that the complaint has been noted. You can later use this tracker Id to check the status of the complaint.

The link to access the online complaint form is https://bobcrm.bankofbaroda.co.in/onlinecomplaint

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.