Bank of India Home Loan Customer Care Number

Last Updated : Nov. 16, 2024, 12:34 p.m.

Bank of India home loan customers can reach the customer care team of the bank through the Bank of India home loan customer care number. The bank provides multiple ways to reach its customer care team. It also has a grievance redressal process in place to ensure that customer complaints and queries are not left unresolved.

Bank of India home loan customer care - Phone banking

The Bank of India home loan customer care numbers which are toll free and chargeable are given below for both Indian residents and NRIs.

Other hotlines to Reach Bank of India

Bank of India NRI Banking

Bank of India has branches all across the world. Therefore it is important for NRIs to be well connected with the bank. For this reason, the bank provides seamless and simple ways for individuals living overseas to contact it. Here is the link containing the contact details for NRIs country-wise .

Grievance Redressal Details

Level 1

Initially any complaints or grievances should be reported to the branch manager of the bank. Otherwise, you can also register the complaint online by using the complaint form .

Level 2

If you do not receive a response from the branch within 5 days or if you are not satisfied with the solution, then you can further escalate the grievance to the zonal managers.

Level 3

If the zonal managers or the nodal officers of the respective zones are not able to resolve the grievances effectively or if they do not give a response within 2 days, then you can reach out to the nodal officers at the head office. The turnaround time given to them to respond is 4 days. The details of the nodal officers at the head office are given in the link: https://bankofindia.co.in/documents/20121/0/Nodal_officers_for_GR_Code_compliance.pdf

Details of the nodal officer for grievance redressal or BCSBI compliance officer at the head office is given below:

Deputy General Manager

Smt. Manasi Manoj Phene

Customer Excellence Branch Banking Dept

Head Office, Star House I,

C-5, “G” Block, 2nd floor (west) wing

Bandra-Kurla Complex

Bandra (East), Mumbai 400051

Tel No. 022-6668 4479

e-mail: [email protected]

Nodal Officer for Grievance Redressal /BCSBI compliance officer of the bank

General Manager

Shri Vasu Dev

Star House I

Plot:C-5, G Block

2nd floor, West wing

Bandra Kurla Complex, Bandra (East), Mumbai 400051

Tel No. 022-6668 4860

e-mail: [email protected]

If the bank does not give a satisfactory solution to the customer within 15 days of registering the complaint, then you can further escalate the matter to the banking ombudsman. These banking ombudsman are appointed by the Reserve Bank of India. The details of the banking ombudsman are given in the page https://bankofindia.co.in/ombudsman under the section addresses and area of operation of the banking ombudsman.