Canara Bank Home Loan Customer Care Number

Last Updated : Nov. 4, 2024, 3:56 p.m.

If you want to resolve your queries and grievances related to Canara Bank home loans , you can contact the toll free number 1800 1030. You can contact this number 24/7. Let us now read in detail about the various customer care channels provided by the bank.

Different Modes of Contacting Canara Bank Home Loan Customer Care

Grievance Redressal

Canara Bank home loan customers can call the branch manager for any grievances or queries. If they do not get a satisfactory answer, then they can further escalate the issue to the regional office or circle office. The contact information of the grievance handling team at all the regional offices and circle offices are as given in the link .

If the solution provided by the branch managers does not satisfy the customer, then he can take the issue to the nodal officers of the bank. The details of the nodal officers and section heads of the bank are as given in the link .

The turnaround time given for the bank to resolve the grievances is 30 days from the date of registering the complaint. The contact details of the principal nodal officer at the head office is as follows:

Smt. K Kalyani

Chief general manager and principal nodal officer

Canara Bank

Customer Service Vertical

Operations Wing

Head office

112, JC Road

Bangalore 560002

Karnataka

Toll Free Number: 18001030

Online complaint registration portal: https://canarites.canarabankdigi.in/GRSCRM

Apart from these, Canara Bank organizes a “Customer Meet” on the 15th of every month (The next working day if the day is a public holiday or Saturday) at the head office/regional office/circle office/branches to take in grievances or suggestions for improvement.

Points to Keep in Mind

• Customers can call the toll-free number of the bank to get a grievance or query resolved. The toll free number can be dialed anytime during the week excluding 15th August, 2 October, and 26th January.
• Customers can also visit the nearest branch to get their concerns resolved.
• Phone banking depends on IVR (Interactive Voice Response). You have to follow the instructions received carefully.

Canara Bank Online Grievance Redressal System

The bank has a methodical online grievance redressal system. Here are the steps for the same.

Step 1: Submit your complaints via the CPGRS

Step 2: The bank will assess the complaints filed by the customers for quicker redressal

Step 3: Based on the assessment, the bank proceeds towards resolving your issues.

Step 4: You can give your feedback regarding the process.

To lodge a complaint using the online CPGRS refer the link https://canarites.canarabankdigi.in/GRSCRM

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.