Federal Bank Home Loan Customer Care Number

Last Updated : Oct. 26, 2024, 3:26 p.m.

Federal bank has dedicated channels for home loan customer care. Resident Indians can contact the customer care team through the toll free numbers: 1800-425-1199 or 1800-420-1199. NRIs can get in touch with the customer service team through the helpline: 080-61991199. These Federal Bank home loan customer care numbers are 24/7, and customers can register their complaints or queries by approaching the customer care team through them. Let us now read about the various ways in which customers can resolve their grievances.

Federal Bank Home Loan Grievance Redressal Details

Level 1

Existing home loan customers can give feedback or register their queries and grievances using the following methods provided by Federal Bank.

• Call the Federal Bank home loan customer care numbers specified above.
• Send a written request to federalbank.co.in or [email protected] furnishing details of their complaint.
• NRI customers can send an email to [email protected] to register their complaint.
• Go to the bank’s branch and submit the complaint online.
• Customers can enter their grievance in the customer grievance form and dispatch it to the bank.
• Customers can send a written request through post. The postal address is The Federal Bank Ltd.,Corporate office, Federal Towers, Aluva, Kerala, India - 683 101

Zonal Nodal Officer - Level 2

If the home loan customers are not content with the response given by the bank, they can approach the Zonal Nodal officers.

Principal Nodal Officer - Level 3

If the zonal node officers give a late response to the customer or if the individual is not satisfied with the lender’s response, they can approach the principal nodal officer. Here are the details for the same.

Details of the Principal Nodal Officer:

Ms. Shalini Warrier
Executive Director and Principal Nodal Officer
CEO’s Secretariat,
The Federal Bank Ltd.
Federal Towers,
Aluva, Kerala.
Telephone number: 0484-2626366
Email: [email protected]

Banking Ombudsman - Level 4

If the home loan customers are dissatisfied with the responses given to them in the previous level, then they can escalate the issue to the banking ombudsman, appointed according to the directives of RBI. The link to approach the RBI is https://cms.rbi.org.in/.

Customer Queries Through IVR Call

You can contact the customer care team of Federal Bank through IVR also. Here are the steps to do so.

Step 1: Dial 1800 420 1199

Step 2: Welcome to Federal Bank

Step 3: Press 1 to speak in English, 2 for Hindi, 3 for Malayalam, 4 for Tamil, 5 for Kannada, 6 for Marathi, 7 for Telugu, 8 for Gujarati, and 9 for Bengali.

Step 4: Once the language is chosen, the call will be transferred to Federal Bank’sphone banking officer.You can specify any of your queries to the officer or can register your complaints.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.