ICICI Bank Home Loan Customer Care Number

Last Updated : Nov. 30, 2024, 3:14 p.m.

ICICI Bank home loan customers can call the ICICI Bank home loan customer care number to get in touch with the bank. The number is toll free. There are also other ways in which you can reach out to the bank’s customer care team. Let us now read in detail about these.

ICICI Bank Home Loan Customer Care Toll Free Number

Call the toll free number - 1800 267 4455 of ICICI Bank to reach its customer care team.

Local Phone banking numbers - CityWise

ICICI Bank home loan customer Care for NRIs

Other Hotlines to Reach ICICI Bank

ICICI Bank - Grievance Redressal

ICICI Bank has a 4 tier grievance redressal system:

Level 1

The customer can use the link https://nli.icicibank.com/NewRetailWeb/complaint.htm and click on ‘Send an Email’. A new page containing the form to raise a complaint or query opens up. Fill the form completely with accurate details specifying the email ID registered with the bank.

Level 2

If you are not satisfied with the resolution given at Level 2, then you can write to the head of customer service quality. You can enter your account or application number and the service request or complaint reference number. If you do not have the reference number given at Level 1, then you can go back and submit the complaint form again. Otherwise, you can download the grievance form by clicking ‘Complaint Form’. You can then fill it and send it to the bank. The turnaround time given to the head of service quality to respond is 10 working days.

Level 3

If you are not happy with the response given at the first 2 levels, then you can write to Ms. Sharlet Malvankar, Principal nodal officer. Enter the account number or application number and the reference number given at Level 2. Else, you can download the grievance form by clicking ‘Complaint Form’. Fill it completely and accurately and then send it to the bank. Sharlet Malvankar is also the principal nodal officer of the bank. The contact details of the PNO are as follows:

Address:

The Principal Nodal Officer ICICI Bank Ltd

ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.

Email Id: [email protected] or [email protected]

Contact No: +91-22-39337979

Level 4

If the problem is not yet resolved at Levels 1, 2, and 3 or if the bank has not given any response within 30 days, then you can further escalate the issue to the National Housing Bank for redressal. The address is as follows:

National Housing Bank,

Complaint Redressal Cell, 4th Floor,

Core-5A, India Habitat Centre,

Lodhi Road,

New Delhi - 110003

Internal Ombudsman of the Bank

If the grievance of the complainant is partially or wholly rejected or if he is not happy with the resolution services given by the bank, then the matter will be taken to the internal ombudsman of the bank. The Internal Ombudsman of the Bank is not an ICICI bank employee. He/she is a retired or serving officer , equal in rank to the General Manager. He/she comes with great banking expertise, with the experience of at least 7 years of working in different domains such as banking, non banking finance, regulation, payment and settlement systems, supervision, and credit information or consumer protection. Complaints regarding corporate frauds, mis-appropriation, services not up to the mark, internal administration, human resources, pay and emoluments of staff, and pending cases such as consumer disputes redressal commission, courts, etc. will be evaluated by the internal ombudsman. The decision of the internal ombudsman will be final.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.