IDBI Bank Home Loan Customer Care Number

Last Updated : Nov. 4, 2024, 3:17 p.m.

IDBI bank has a dedicated home loan customer care team. People can call the IDBI Bank home loan customer care numbers 1800 209 4324 and 1800 22 1070. These numbers are toll free and are available 24/7. The customer care number for NRIs is + 91-22-67719100. Let us now see the various levels of grievance redressal at IDBI Bank.

Registered Office Address of the Bank

The registered office address is:

IDBI Bank Ltd. IDBI Tower,

WTC Complex, Cuffe Parade,

Colaba, Mumbai 400005.

CIN:L65190MH2004GOI148838

IDBI Bank Grievance Redressal Details

The grievance redressal system of the bank is split into three levels. Here, home loan customers can register via diverse channels including phone banking, branch, emails, letters, and website.

Branch Head - Level 1

Customers can approach the branch or unit heads to lodge their complaints. The other ways to get in touch with IDBI Bank customer care are as follows:

• Toll Free numbers: 1800-209-4324/1800-22-1070
• Non Toll Free Number: 022-67719100
• Contact number for NRI customers : +91-22-67719100
• SMS: Send an SMS in the format “IDBICARE” to 9220800800 and bank will call the concerned individual.

Fill an Online Complaint Form and Submit it

There is a grievance redressal form available on the website of IDBI Bank under the banking complaints section. Access it from option 2 under Level 01. Enter the details such as customer ID, account number, mobile number, Email ID, and complaint type and submit it. You can register only one complaint at a time. The status of the complaint can be tracked through the option“Track Complaint Status”

Send an Email or Letter

• You can email your queries or complaints to the email ID [email protected] .
• You can send your queries or complaints to the customer care center, IDBI Bank Limited.

19th floor, IDBI Tower, WTC Complex,
Cuffe Parade, Colaba,
Mumbai 400 005

Once you register your complaint with the bank, a unique complaint ID will be created.

If the bank does not resolve the complaint within 8 working days of receiving it or if you do not get a proper answer, then the issue can be escalated to Level 2.

While lodging a complaint, the customer has to provide the following information:

• Full name
• Account details (Account number/customer ID) for the present customer
• Contact details (Address, telephone number, and email).
• Reference number of the transaction or complaint ID, based on the purpose of contact.
• You can also approach the internal ombudsman of the bank.

Level 2

If you are not satisfied with the solution received for your complaint at level 1 within 6 working days, then you can approach the grievance redressal officer between 10 a.m. to 6 p.m. from Monday to Saturday (Except the 2nd and 4th Saturday of the month).

Click here to file your complaint for the GROs https://crmsonline.idbibank.com/grocomplaintform.aspx

For details regarding the GROs of various zones, check https://www.idbibank.in/banking-complaints-I.aspx

Level 3

If your complaint is not resolved according to your satisfaction by the GROs within 10 working days, then you can contact the principal nodal officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except the 2nd and 4th Saturday of the month). For escalating your complaint to the principal nodal officer (PNO), access the form at https://crmsonline.idbibank.com/cgrocomplaintform.aspx . The details of the Principal nodal officer are as given below:

Shri Saumya Chaudhuri (PAN India Jurisdiction)

Chief General Manager & PNO

Telephone number:

022 6655 2143

Office address:

IDBI Bank Ltd. Customer Care Centre

19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade

Mumbai -400 005

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.