Union Bank of India Home Loan Customer Care Number

Last Updated : Nov. 5, 2024, 5:30 p.m.

Home loan customers of Union Bank can contact the 24/7 Union Bank home loan customer care number for query resolution and complaint redressal. Let us now look at the various numbers and other ways to reach Union Bank home loan customer care.

Union Bank of India call center for home loans - Overview

Union Bank of India has come up with uninterrupted 24/7/365 banking services to its customers. Thus, individuals can now reach the bank easily for its needs. The call center will also offer banking facilities through IVR or interactive voice response. Calls through IVR happen in 12 regional languages - Malayalam, Marathi, Gujarati, Bengali, Kannada, Tamil, Telugu, Punjabi, Oriya, Assamese, Urdu, and Konkani apart from Hindi and English. If you have registered to the IVR with a PIN, then you can perform banking operations like current balance check, accessing account information, viewing the last 5 transactions performed etc. without speaking to a calling agent. The IVR also provides facilities to the customers like hotlisting their debit cards, seeding their Aadhaar number, stopping the payment of cheques without speaking to the customer care executive, etc. The caller can also alternate to contacting an agent anytime during the IVR for information regarding bank products and services.

Union Bank of India Call Center Numbers

Union Bank Customer Care IVR Manual

The complete IVR process is given below:

Step 1: To connect with IVR, call 1800 22 22 44.

Step 2: You can hear a welcome message from the bank once the call is connected.

Step 3: Press 1 for Hindi, 2 for English, and 3 for regional languages.

Step 4: After choosing the language

• Press 1 to report the loss of debit or credit card
• Press 2 to obtain account information
• Press 3 for self PIN generation
• Press 4 for issues related to cheques
• Press 5 to talk to the customer care executive

Other Ways to Reach Union Bank Customer Care

• You can give your feedback or suggestions by clicking the ‘feedback/suggestion’ link in the ‘Contact Us’ section. Then proceed towards entering the mobile number.
• Click the ‘Scan the QR code for feedback or suggestion’. Then proceed towards scanning the QR code shown.
• Click the ‘Write to Us’ link and proceed towards writing your grievances to [email protected]

Grievance Redressal Details

Online Grievance Redressal

Existing customers can lodge their grievances online through the following steps.

Step 1: Customers should first sign in to the grievance portal by entering the mobile number followed by a seven digit OTP. This will be sent to the entered mobile number. Existing customers must enter the mobile number registered with the bank and non existing customers can enter any active mobile number.

Step 2: Go to the “My Grievances” tab to generate or view existing tickets. To generate a new ticket, Go to the “Add Ticket” button.

Step 3: Fill the details asked for and submit the ticket.

Step 4: An Acknowledgement with the ticket ID will be sent to your registered mobile number or email ID.

Step 5: Once you receive the ticket, you will be notified via SMS or email.

Step 6: Login to the grievance portal and check to know more details about your ticket or if your problem has been resolved.

Step 7: If you are not happy with the resolution given by the Bank, then you can “Reopen” the ticket or raise the new ticket.

Branch Head - Level 1

If customers do not get a satisfactory response from the customer care team when they call, email, or fill an online form, then they are free to approach the branch head or deputy branch head.

Regional Head or Deputy Regional Head - Level 2

If customers do not get a satisfactory response from the branch head, they can call the deputy regional head or regional heads or GRO at the regional office. Details of the regional heads are available under the section - Zonal and regional grievance officers in the link https://www.unionbankofindia.co.in/english/grievances-redressal.aspx

Details of the grievance redressal officer are as given below:

Mr D. Sasidhar
(Digital Lending Grievance Redressal Officer- Digital Lending/Fintech)
Union Bank of India, Digitization Vertical,
Central Office, CS No. 360, Opposite to Sugun Hospital,
Old military road, Marol, Andheri East, Mumbai-400 059
Tel: 022-45064197
Email : [email protected]

General Manager’s Office - Level 3

If customers do not get a satisfactory answer from the regional heads or GRO, then they can further escalate the issue to the field general manager/deputy zonal head/The grievance redressal officer at the field general manager’s office. Details of the field general managers belonging to Union Bank of India are available in the link given: https://www.unionbankofindia.co.in/pdf/cpio.pdf

Central Office - Level 4

If customers are not happy with the resolution given at level 3, they can approach the customer care unit at the central office or the chief grievance officer through the following details:

Details of the Chief grievance officer

Mr. Pravin Sharma

(Chief General Manager & Chief Operations Officer)

“The Arcade”, 2nd Floor,

Tower 4, World Trade Centre,

Cuffe Parade, Mumbai,

Maharashtra 400005

Landline : 0824-2428565

Email: [email protected]

Customers can also send complaints to the principal nodal officer at the following address:

Principal nodal officer cum chief grievances redressal officer, Union Bank of India

Customer Care Unit, Operations Department, Central Office, Mangladevi Temple Road, Pandeshwar, Mangaluru, Karnataka -575001.

Contact No. : 0824-2428565, Email: [email protected] The contact details of Principal Nodal Officer Chief Grievances Redressal Officer will be printed on the comprehensive notice board at all branches of the bank. The details are also available on the passbook.

Escalation Matrix for grievance redressal

The bank has a three tier grievance redressal mechanism:

Customers can also contact the banking ombudsman designated as nodal officers. The details of some of them are given in the table below:

For the complete details regarding the banking ombudsman, refer the link: https://www.unionbankofindia.co.in/pdf/List-Of-Nodal-Officer.pdf

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.