AU Small Finance Bank Net Banking

AU Small Finance Bank’s Net Banking platform, AU 0101 NetBanking, allows you to manage your finances seamlessly. Here’s how to use it effectively:

1. Register for Net Banking:

   • Online: Visit netbanking.aubank.in, click “Register,” and use your Customer ID and Debit Card (for transaction access) or Account Number (for view-only access). Enter details, authenticate with OTP, and set a User ID and Password.

   • Offline: Submit a Net Banking form at an AU SFB branch with KYC documents (e.g., Aadhaar, PAN) to receive credentials.

2. Log In:

   • Go to netbanking.aubank.in, enter your User ID, Password, and CAPTCHA. For sensitive actions, provide an OTP sent to your registered mobile number.

   • Select a landing page (e.g., Dashboard, Money Transfer) and click “Login.”

3. Available Services:

   • Account Management: Check balances, view transaction history, and download e-statements (current month, last 3 months, or custom periods).

   • Fund Transfers: Transfer money via IMPS, NEFT, RTGS, or Internal Fund Transfer (IFT). Add up to 4,000 beneficiaries (Corporate NetBanking).

   • Bill Payments: Pay utility bills, credit card bills, or insurance premiums; set up auto-pay for recurring bills.

   • Deposits and Investments: Book Fixed Deposits (FDs), Recurring Deposits (RDs), or invest in mutual funds, IPOs, or a Demat & Trading Account.

   • Loan and Card Management: Apply for loans, manage credit/debit card limits, set PINs, or convert transactions to EMIs.

   • Tax Payments: Pay GST or direct taxes via the tax portal (cbdt.aubank.in).

   • Service Requests: Request chequebooks, hotlist debit cards, or book lockers.

   • Lifestyle Services: Book flights, hotels, or access exclusive discounts (e.g., up to 40% on brand vouchers).

   • Corporate NetBanking: Perform bulk payments or use Host-to-Host integration.

4. Navigate the Dashboard:

   • Use the intuitive dashboard to access services via tabs like “Accounts,” “Money Transfer,” “Services,” or “FD/RD.”

   • Customize alerts (SMS/email) and transaction limits for better control.

5. Log Out Securely:

   • Click “Logout” after your session and clear browser cache. The session auto-logs out after 10 minutes of inactivity.

Your Customer ID is a unique identifier assigned by AU Small Finance Bank, required for Net Banking registration, login, and other services. Here’s how to find it:

1. Check Banking Documents:

   • Passbook: The Customer ID is printed on the first page of your AU SFB passbook.

   • Account Statement: Look for the Customer ID on your physical or e-statement (PDF or email).

   • Welcome Kit: The Customer ID is included in the welcome kit provided when you opened your account.

   • Chequebook: The Customer ID may be printed on your AU SFB chequebook.

2. Net Banking or Mobile App:

   • If already registered, log in to netbanking.aubank.in or the AU 0101 Mobile App. Navigate to “My Profile” or “Account Details” to view your Customer ID.

   • Alternatively, check the dashboard or account summary section.

3. Customer Care:

   • Call 1800-1200-1200 (toll-free) and verify your identity (account number, date of birth, registered mobile number). Request your Customer ID.

   • Email customercare@aubank.in with your account details for assistance.

4. Branch Visit:

   • Visit an AU SFB branch with KYC documents (e.g., Aadhaar, PAN, passbook). Request your Customer ID from a bank officer.

5. SMS or IVR:

   • Use the IVR system by calling 1800-1200-1200 and follow prompts to retrieve account details (Customer ID may be accessible after verification).

   • SMS services are limited, but you can try texting “HELP” to a designated AU SFB number. 

Activating your AU 0101 Net Banking ID involves logging in for the first time after registration. Below are the steps:

1. Complete Registration:

   • Online: Register at netbanking.aubank.in using your Customer ID and Debit Card (transaction access) or Account Number (view-only access). Set your User ID and Password during registration.

   • Offline: Submit a Net Banking form at a branch and receive a User ID and temporary password via SMS, email, or welcome kit. For Corporate NetBanking, an activation link is emailed (valid for 24 hours).

2. Receive Credentials:

   • Online: Your User ID and Password are set during registration.

   • Offline: The bank provides a User ID and temporary password within 24 hours.

   • Corporate NetBanking: An activation link is sent to the registered email, along with a User ID and temporary password.

3. First-Time Login:

   • Visit netbanking.aubank.in and select “AU 0101 NetBanking.”

   • Enter your User ID (not case-sensitive) and temporary password (or password set online; case-sensitive).

   • If using a temporary password, you’ll be prompted to create a new password (8-16 characters, at least 1 number, 1 uppercase, 1 lowercase, 1 special character [@, #, $]).

   • For Corporate NetBanking, click the activation link in the email (valid for 24 hours) and set your password.

4. Authenticate with OTP:

   • Enter the OTP sent to your registered mobile number for verification during the first login or password change.

5. Set Security Question:

   • If not set during registration, configure a security question and answer for future password recovery.

6. Activation Complete:

   • After successful login, password setup (if applicable), and OTP validation, your Net Banking ID is fully activated. Access is typically instant for online registration or within 24 hours for offline registration.