Central Bank of India Net Banking

To log in to CBI Net Banking:

1. Visit the official net banking portal: https://www.centralbank.net.in.
2. Select **“Retail User”** or **“Corporate User”** based on your account type.
3. Enter your **User ID** (typically your Customer ID or CIF number).
4. Enter your **Login Password** (generated during activation or reset).
5. Complete **Two-Factor Authentication**:

   - Enter the OTP sent to your registered mobile number, or

   - Use GRID authentication (enter characters from your debit card’s GRID matrix, if applicable).

6. Click **“Login”** to access your dashboard.

- **Mobile App Login**:

  - Download the **Cent Mobile** app from Play Store/App Store.

  - Log in with the same User ID and password, or use a 4-digit MPIN for quicker access.

 The **User ID** for CBI Net Banking is typically your **Customer ID (CIF number)**.

- **How to Obtain**:

  - **Post-Registration**: After registering for net banking at a branch, the bank provides your User ID (CIF number) via a welcome kit, SMS, or email to your registered contact details.

  - **Passbook/Statement**: Check your passbook or account statement, where the CIF number is printed.

  - **Branch Visit**: Visit your home branch with your account details and identity proof to request your User ID.

  - **Customer Care**: Call 1800 22 1911 or email [email protected], providing your account number and verifying your identity.

  - **Net Banking Portal** (if already registered):

- On the login page, click “Forgot User ID.”

- Enter your account number, registered mobile number, and verify with OTP.

- The User ID will be sent to your registered mobile or email.

- **Note**: Ensure your mobile number is linked to your account for OTP-based retrieval.

The **Customer ID** (also called CIF number) is a unique identifier for your banking relationship with CBI.

- **Where to Find It**:

  - **Passbook**: Printed on the first page of your passbook.

  - **Account Statement**: Listed on your bank statement (physical or e-statement).

  - **Cheque Book**: Printed on the cheque leaves.

  - **Welcome Kit**: Included in the account opening kit provided by the bank.

  - **Net Banking** (if logged in): Check under “Profile” or “Account Details.”

  - **Branch**: Visit your home branch with your account number and ID proof to get the CIF number.

  - **Customer Care**: Call 1800 22 1911, provide your account number, and verify your identity (e.g., DOB, registered mobile number).

  - **SMS** (if registered): Send **CUSTID** to 9967533228 from your registered mobile number.

- **Note**: The CIF number is typically 8-11 digits long and remains constant across all your accounts with CBI.

Currently, CBI requires **branch-based registration** for net banking (online self-registration is not widely available, unlike some banks).

- **Steps to Register**:

1. Visit your **home branch** or any Central Bank of India branch.
2. Request the **Internet Banking Application Form** (or download it from https://www.centralbankofindia.co.in).
3. Fill out the form with details like:

  - Account number.

  - Name, address, and contact details (mobile number, email).

  - Preferred User ID (if allowed, else CIF number is used).

4. Attach KYC documents (Aadhaar, PAN, or other ID proof, if required).
5. Submit the form to the branch official.
6. After processing (1-3 days), the bank will provide:

  - **User ID** (CIF number) via SMS, email, or physical mail.

  - Instructions to generate a password online (see below).

7. Activate net banking by logging in and setting passwords.

After receiving your User ID, you need to generate a login password and transaction password online:

- Steps to Generate:

1. Visit https://www.centralbank.net.in and click “Retail User” or “Corporate User.”
2. On the login page, click “First Time User/Generate Password” or “New User Activation.”
3. Enter your User ID (CIF number).
4. Choose authentication method:

  - OTP: Enter your account number or debit card details and verify with an OTP sent to your registered mobile.

  - GRID: Enter specific characters from the GRID matrix on your debit card (if issued).

5. Set a login password** (8-16 characters, mix of letters, numbers, special characters, per bank guidelines).
6. Set a transaction password (for authorizing fund transfers and sensitive actions).
7. Submit to receive a confirmation message; use these passwords to log in.

- Forgot Password/Reset:

1. On the login page, click **“Forgot Password”** or **“Reset Password.”**
2. Enter User ID, account number, and verify with OTP or GRID authentication.
3. Set new login and transaction passwords.
4. Receive confirmation via SMS or email.

- Branch Assistance:

  - If online generation fails, visit a branch to request a temporary password, which can be reset online.

- Customer Care Call 1800 22 1911 for guidance if you face issues.

- Note: Passwords expire every 180 days; reset them proactively via the portal.

The **TPIN (Telephonic Personal Identification Number)** is used for accessing CBI’s phone banking services or verifying identity during customer care interactions. It is not directly related to net banking but may be used for related services.

- Steps to Get/Generate TPIN:

1. Through Customer Care:

  - Call CBI’s toll-free number: 1800 22 1911.

  - Select the phone banking option and follow the IVR prompts.

  - Verify your identity using your account number, debit card details, or registered mobile number.

  - Request a TPIN; the system will generate and send it to your registered mobile number via SMS.

2. At Branch:

  - Visit a CBI branch and request a TPIN for phone banking.

  - Provide your account number and KYC documents.

  - The bank will issue a TPIN, sent via SMS or mail.

3. Via ATM (if supported):

  - Insert your CBI debit card at a CBI ATM.

  - Select **“Generate TPIN”** or **“Phone Banking Registration.”**

  - Enter your registered mobile number and verify with OTP.

  - Receive the TPIN via SMS.

4. Reset TPIN:

  - Call 1800 22 1911, verify your identity, and request a TPIN reset.

  - Or visit a branch to regenerate the TPIN.

-Uses of TPIN

  - Access phone banking to check balances, request statements, or block cards.

  - Verify identity when contacting customer care for net banking issues.

Keep your TPIN confidential and avoid sharing it. If lost, regenerate it using the above methods.