IDFC FIRST Bank Credit Card Customer Care Number
Last Updated : Oct. 26, 2024, 1:38 p.m.
If you're an IDFC FIRST Bank credit card holder, getting support is simple. Whether you're at home or traveling abroad, there are multiple ways to reach customer care. From toll-free numbers to WhatsApp banking, help is just a call or message away. Plus, if you have any concerns that need to be escalated, there’s a clear process in place to ensure your issue is addressed quickly.
IDFC FIRST Credit Card Customer Care Toll-Free Number Details
The customer can contact IDFC First Bank on the toll-free number below for credit card queries and more.
Toll-free number | 1800 10 888 (24*7) |
WhatsApp Banking | 9555 555 555 |
Customers while Travelling Abroad | +91 22 6248 5152 |
IDFC FIRST Bank Credit Card Customer Care Postal Address
Here are the different addresses for IDFC First Bank Credit Card customer care offices:
Corporate Office:
The Square, C-61,
G Block, Ground Floor
To 8th Floor Bandra Kurla
Complex, Bandra East,
Mumbai - 400051
Registered Office:
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India
IDFC First Bank Credit Card Customer Care Overseas Number
IDFC First Bank credit card customers living abroad can use the customer care numbers below to report any complaints.
Country | Phone Number |
|---|---|
USA | 18337039805 |
Canada | 18337039811 |
UK | 448000 478 414 |
Singapore | 800 101 4006 |
Australia | 1800314585 |
UAE | 8000 187 922 |
Saudi Arabia | 8008500980 |
Oman | 80074528 |
Qatar | 00 800 100 089 |
Bahrain | 80006082 |
Germany | 8001815050 |
Hong Kong | 852 30082199 |
Belgium | 3228962986 |
Ireland | 35315712658 |
Italy | 390230578885 |
Spain | 34935472751 |
Netherlands | 31207971718 |
Switzerland | 41225449992 |
IDFC FIRST Bank Credit Card Grievance Redressal
Here are the steps that you can follow for the redressal of your credit card-related grievances:
Level 1: Customers can contact IDFC FIRST Bank customer care through the following options:
Mode | Contact details |
|---|---|
Call center | 1800 10 888 (24*7) |
For NRI customers |
Level 2: If your issue remains unresolved after 7 days at Level 1, you are encouraged to contact the regional nodal officer for further assistance.
Regional Nodal Officer Email ID | |
Regional Nodal Officer Contact Number | 022-41652700 Timing – Monday to Saturday – 9:30 to 18:00 (except 2nd and 4th Saturdays and all bank holidays) |
To get information on your regional nodal officers, check out the below table:
Branch | Nodal Officer Name | Address |
|---|---|---|
Ahmedabad | Vaibhav Johri | IDFC FIRST Bank, Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 |
Bangalore | Gopalakrishna Pai | IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 |
Bhopal | Shahid Shaikh | IDFC FIRST Bank LTD, First & Sixth Floor, Benchmark Business Park, Block no. A3, PU4, Commercial, Scheme no. 54, Vijay M.P. - 452001 |
Bhubaneswar | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Chandigarh | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
Chennai | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. |
Guwahati | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Hyderabad | Kunal Shah | DFC FIRST Bank LTD, 1-10-63/1/1, Veer Chambers, Chikoti Gardens, Begumpet, Hyderabad - 500016 |
Jaipur | Neha Gothwal | IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 |
Kanpur | Gaurav Modi | IDFC FIRST Bank ,Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 |
Kolkata | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Mumbai | Meenakshi Saliyan | IDFC FIRST Bank, Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra |
New Delhi | Anubha Jain | IDFC First Bank, Ground Floor, Shop No: G-01 & G-02, Bhagwati Plaza, Plot No: 12, Sector: 5, Dwarka, New Delhi - 110075 |
Patna | Rakesh Upadhyay | Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Thiruvananthapuram | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. |
Dehradun | Manoj Pandey | IDFC FIRST Bank, 59/3 Ground & 2nd-floor RAJPUR Road Dehradun, next to IDBI BANK UTTARAKHAND – 248001 |
Ranchi | Rakesh Upadhyay | Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
Raipur | Bablu Patel | IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001 |
Jammu | Dhirendra Singh | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
Level 3: If you haven't received a satisfactory resolution within 7 days at Level 2, you can escalate your concern to our Principal Nodal Officer.
Mr. Vipul Raj IDFC FIRST Bank Ltd.
Building no. 09, 17th floor,
Gigaplex Raheja Mindspace IT-5,
Airoli, Navi Mumbai – 400708, Maharashtra.
Email ID: - [email protected]
Number: - 1800 209 9771 (24*7)
Wrapping Up!
IDFC FIRST Bank offers a variety of customer care options to help credit card users, whether they're in India or abroad. Customers can reach out through toll-free numbers, WhatsApp banking, or via email for queries or complaints. If the issue is not resolved at Level 1 within 7 days, they can escalate the matter through various channels, including regional and principal nodal officers.
Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.
Frequently Asked Questions (FAQs)
