RBL Credit Card Customer Care Number

RBL customers can contact their credit card customer care service if in case their credit card is lost or stolen. You can call their toll free number to get the card blocked immediately to prevent any fraudulent transactions. Moreover, you can contact this credit card customer care service if you are facing any issue regarding the credit card. In order to contact the credit card customer care service offered by RBL Bank you can either contact their helpline number or you can even write them an email. 

RBL Credit Card Toll Free 24*7 Number

If you are facing any issue regarding your RBL credit card or if you have any query then you can contact the RBL credit card customer care number. You can contact the RBL credit card customer support by dialling +91 22 6232 7777 or 1800 121 9050 from your registered mobile number. You can also use these toll free credit card customer numbers to block your card if it gets stolen to prevent yourself from any fraud activities. Moreover, you can contact the administrative, registered and corporate office of RBL bank on the below mentioned numbers:

  • Administrative Office – RBL Bank’s administrative office is in Kolhapur, Maharashtra and you can get in touch with the office on +91 231 2650981.
  • Registered Office – The registered office of RBL Bank is also located in Kolhapur, Maharashtra while the phone number of this office is +91 231 6650214.
  • Corporate Office – RBL Bank’s corporate office is in Mumbai, Maharashtra. You can contact the corporate office by dialing +91 22 4302 0600.
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RBL Credit Card Customer Care Email

Another method to contact the credit card customer care support by RBL bank is by writing them an email addressing your issue related to your credit card. However, this is a comparatively slow process as compared to the calling one. Moreover, you can write your queries to RBL bank at cardservices@rblbank.com. Please note that you need to mention the complete issue in the email along with your details such as your customer ID and other details.

RBL Bank Supercard Customer Care

RBL Banks offer their supercards that have special dedicated customer care cells. If you are a supercard customer and have a query then you can contact the customer care department on +91 22 7119 0900. You can even email them at supercardservice@rblbank.com.

RBL Credit Card Customer Care Postal Address

If you are not satisfied with the solution provided by the RBL bank’s credit card customer care department, then you can directly contact the bank’s corporate office that is located in Mumbai. You can write a letter regarding your issue or query and mail it to the following address:

  • RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013. India.

Phone no. – 91 22 4302 0600.

Fax no. – 91 22 4302 0520.

RBL Bank Ombudsman Scheme

The Ombudsman scheme was implemented with the goal of facilitating the resolution of all customer complaints regarding bank services. This also makes it easier to satisfy and resolve all customer complaints. Ombudsmen are known for their objectivity and independence, and they provide free services. They also look into complaints that have not been resolved by banks. If you have not received a ‘final response’ within 30 days, you can easily contact the Banking Ombudsman. The Banking Ombudsman Scheme is a low-cost forum where customers can get their complaints resolved. 

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The RBI established the Banking Ombudsman Scheme under Section 35 A of the Banking Regulation Act of 1949. There are now 20 Banking Ombudsman with offices in state capitals. The addresses and contact information for the Banking Ombudsman offices are listed in Annex I of the Scheme. If you do not receive a response from the bank within a certain amount of time, you may file a complaint with the Banking Ombudsman. A letter to the Banking Ombudsman can be used to file a complaint with the Ombudsman.

RBL Credit Card Grievance Redressal

If you are not satisfied with the solutions provided by the credit card customer care services of RBL bank then you can get in touch with the grievance redressal department of RBL bank. However, in order to get in touch with the RBL credit card grievance redressal department through any of the following ways, you need to provide some basic information about yourself. Information such as your full name, account details and your contact details. 

If you are not satisfied with the solution provided or do not get a reply within 10 days, then you can always escalate the issue and get in touch with the head of credit card services. The head of credit card services can be contacted at headcardservice@rblbank.com. You can even eiter a letter and mail it to:

  • Head – Cards Services

RBL Bank Limited

Cards Operating Centre – COC,

JMD Megapolis ,

Unit No 306-311 – 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018.

However, if the head of credit card services does not reply to your query within 4 business days, then you can contact the nodal officer. You can contact the nodal officer at 0124 – 6102221 or mail them at principalnodalofficercards@rblbank.com. You can even mail them a letter at:

  • Ms. Rozina Sehgal,
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RBL Bank Limited

Cards Operating Centre – COC,

JMD Megapolis ,

Unit No 306-311 – 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018.

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